Legal notice

Legal Notice

Welcome to House Of Zuni. This Legal Notice outlines the terms, conditions, rights, responsibilities, and legal protections related to the use of our website, products, services, and content. By accessing, browsing, or purchasing from our website, you agree to comply with the policies and conditions mentioned below.

Please read this Legal Notice carefully before using our website or placing an order.

Website Ownership

This website and all related services are owned and operated by House Of Zuni, a premium jewelry brand specializing in high-quality gold, silver, anti-tarnish, and customized jewelry products.

All business operations, branding materials, product designs, content, and digital assets associated with House Of Zuni are protected under applicable intellectual property and commercial laws.

Acceptance of Terms

By using this website, you confirm that:

  • You are legally capable of entering into binding agreements.
  • You agree to follow all website terms, policies, and applicable laws.
  • You accept our shipping, return, refund, privacy, and payment policies.

If you do not agree with any part of these terms, you should discontinue the use of our website immediately.

Intellectual Property Rights

All content displayed on this website is the exclusive property of House Of Zuni, including but not limited to:

  • Brand name
  • Logo
  • Product photographs
  • Jewelry designs
  • Videos
  • Product descriptions
  • Website graphics
  • Marketing materials
  • Digital content
  • Custom design concepts

Unauthorized copying, downloading, editing, reproduction, resale, or commercial use of any content without written permission from House Of Zuni is strictly prohibited.

Any misuse of our intellectual property may result in legal action under applicable copyright, trademark, and intellectual property laws.

Product Information & Accuracy

We aim to provide accurate and updated product details on our website. However, certain variations may occur due to:

  • Lighting conditions during photography
  • Screen display settings
  • Handmade jewelry finishing
  • Natural gemstone characteristics
  • Product polishing differences

Slight variations in color, texture, weight, or appearance should not be considered product defects.

House Of Zuni reserves the right to modify product descriptions, pricing, images, specifications, or availability at any time without prior notice.

Pricing Policy

All prices displayed on the website are listed in Indian Rupees (INR) unless otherwise mentioned.

While we strive to maintain accurate pricing, occasional technical or human errors may occur. In such cases, House Of Zuni reserves the right to:

  • Correct pricing errors
  • Cancel affected orders
  • Refuse transactions with incorrect pricing
  • Update prices without prior notice

Customers will be informed if any order is affected by pricing discrepancies.

Order Acceptance & Cancellation Rights

House Of Zuni reserves the right to refuse, cancel, or limit any order for reasons including but not limited to:

  • Product unavailability
  • Suspicious or fraudulent activity
  • Incorrect pricing
  • Payment verification issues
  • Incomplete customer details
  • Violation of website policies
  • Bulk or reseller misuse

If an order is canceled after payment, the eligible refund amount will be processed according to our refund policy.

Secure Packaging & Delivery

All products are shipped in secure packaging to maintain product safety and authenticity.

Every jewelry order may include:

  • Secure packaging materials
  • Protective jewelry box
  • Security seal tie
  • Tamper-protected packaging

Customers are advised to check package conditions before accepting delivery.

If the package appears damaged or tampered with, customers should record a proper unboxing video and contact our support team immediately.

Return & Refund Legal Conditions

House Of Zuni follows strict return and refund verification procedures to protect both customers and the brand from misuse.

Products delivered in fully sealed condition with intact security seals are considered verified and protected.

Important Return Conditions

Return or refund requests may only be accepted when:

  • A continuous unboxing video is provided.
  • The video starts from receiving the parcel from the delivery partner.
  • The entire package opening process is clearly visible.
  • No cuts, pauses, or edits are present in the video.

Non-Eligible Situations

Returns or refunds may be rejected if:

  • Security seals are broken.
  • The product is used or damaged after delivery.
  • No valid unboxing proof is available.
  • Customized products are involved.
  • Claims appear suspicious or manipulated.

House Of Zuni reserves the final right to approve or reject return claims after verification.

User Responsibilities

By using our website, customers agree not to:

  • Use the website for illegal purposes
  • Attempt unauthorized access
  • Disrupt website operations
  • Copy or misuse brand content
  • Submit false claims or fraudulent returns
  • Upload harmful software, viruses, or malicious content

Violation of these conditions may result in restricted access, account suspension, or legal action.

Third-Party Services

House Of Zuni may use third-party service providers for:

  • Payment processing
  • Shipping and logistics
  • Website hosting
  • Analytics tools
  • Marketing services

We are not responsible for delays, technical failures, or damages caused by third-party platforms or services outside our direct control.

Customers are encouraged to review the policies of external service providers when applicable.

Limitation of Liability

House Of Zuni shall not be held responsible for:

  • Indirect or consequential losses
  • Delivery delays caused by courier services
  • Technical website interruptions
  • Customer misuse of products
  • Allergic reactions or improper jewelry handling
  • Temporary website unavailability

Customers are responsible for reviewing product specifications and care instructions before purchase.

Privacy & Customer Data

Customer information collected through the website is handled securely and responsibly.

We do not intentionally sell or misuse customer personal data. Information collected may include:

  • Name
  • Address
  • Contact details
  • Payment references
  • Order history

Such information is used only for order processing, customer support, and service improvement purposes.

Changes to Policies

House Of Zuni reserves the right to update, modify, or change any policy, content, pricing, or legal information at any time without prior notice.

Customers are advised to review this Legal Notice periodically to remain informed about any updates.

Governing Law

This Legal Notice and all website-related activities shall be governed and interpreted under the laws applicable in India.

Any disputes arising from the use of this website or services shall fall under the jurisdiction of the appropriate courts in India.

Contact Information

For legal concerns, support requests, or policy-related questions, please contact the official support team of House Of Zuni.

We appreciate your trust in House Of Zuni and remain committed to providing authentic, secure, and premium jewelry experiences for our customers.