Refund policy

Return & Refund Policy

Welcome to House Of Zuni. We value customer satisfaction and aim to provide premium-quality jewelry with secure packaging and trusted service. Please read our Return & Refund Policy carefully before placing an order.

By purchasing from our website, you agree to the terms and conditions mentioned below.

Our Commitment

At House Of Zuni, every jewelry piece is carefully checked, securely packed, and shipped with quality protection measures to ensure safe delivery. Since jewelry products are valuable and sensitive in nature, we maintain strict return and refund verification procedures to protect both customers and our brand from misuse or fraudulent claims.

Secure Packaging Policy

All products are shipped in:

  • Secure jewelry packaging
  • Tamper-protected boxes
  • Security seal tie packaging
  • Protective wrapping for safe transit

Customers are strongly advised to check the package condition before accepting delivery.

A product delivered with an intact security seal is considered verified, protected, and quality-checked before dispatch.

Important Return Eligibility Rules

Products With Intact Seal Packaging

If the product is delivered in a properly sealed box with an unbroken security seal tie, the package is considered secure and verified.

Products with intact secure packaging may not qualify for return or refund claims unless valid proof of issue is provided according to our policy guidelines.

Mandatory Unboxing Video Requirement

To request any return, replacement, missing item claim, damaged product claim, or refund, customers must provide a proper continuous unboxing video.

The video is compulsory for verification purposes.

The Video Must Clearly Show:

  • Receiving the package from the delivery partner
  • Outer package condition
  • Security seal condition
  • Complete package opening process
  • Jewelry product visibility
  • Any issue, damage, missing item, or incorrect product received

Video Recording Guidelines

For a return or refund request to be considered valid:

  • The video must be recorded continuously.
  • No cuts, pauses, edits, or transitions should be present.
  • The package label should be visible.
  • The security seal must be clearly shown before opening.
  • The entire unboxing process must remain in a single recording.

Edited or incomplete videos may lead to rejection of the claim.

Situations Eligible for Return or Refund

Customers may request return, replacement, or refund in situations such as:

  • Wrong product received
  • Damaged product received
  • Missing item inside package
  • Manufacturing defect
  • Transit damage verified through video proof

All claims are subject to verification by the House Of Zuni support team.

Situations Not Eligible for Return or Refund

The following situations are not eligible for return, replacement, or refund:

Broken Security Seal

  • If the security seal tie is already broken or removed after delivery.
  • If the product packaging appears tampered with after opening.

No Valid Video Proof

  • No unboxing video provided.
  • Edited or incomplete video submitted.
  • Video starts after the package has already been opened.

Used Products

  • Products showing signs of use, scratches, perfume exposure, alteration, or damage after delivery.

Customized Jewelry

Customized, engraved, made-to-order, or personalized jewelry items are non-returnable and non-refundable unless damaged during transit.

Change of Mind

Returns based on personal preference, change of mind, dislike of design, or accidental ordering may not qualify for refund approval.

Product Color & Appearance Disclaimer

We try our best to display accurate product images and colors. However, slight variations may occur due to:

  • Photography lighting
  • Screen brightness
  • Device display settings
  • Handmade jewelry finishing

Minor differences in appearance should not be considered defects.

Return Request Timeline

Customers should contact our support team within 24–48 hours of delivery for any return or refund request.

Delayed claims without proper proof may not be accepted.

Verification Process

Once a return or refund request is submitted:

  1. Our support team reviews the provided proof.
  2. Package condition and claim details are verified.
  3. The request may be approved, rejected, or escalated for additional verification.

House Of Zuni reserves the final right to approve or reject any claim after investigation.

Refund Process

If a refund request is approved:

  • Refunds are processed to the original payment method.
  • Processing time usually takes 5–7 business days.
  • Banking timelines may vary depending on payment providers.

Shipping fees, handling charges, or platform fees may be non-refundable in certain situations.

Replacement Policy

In eligible cases, House Of Zuni may provide:

  • Product replacement
  • Store credit
  • Partial refund
  • Full refund

The final resolution depends on stock availability and claim verification.

Return Shipping Responsibility

In approved return situations:

  • Customers may be instructed to return the product securely.
  • Return shipping instructions will be shared by our support team.
  • Unauthorized return shipments may not be accepted.

House Of Zuni reserves the right to decide whether return shipping costs will be covered or deducted.

Fraud Prevention & Abuse Protection

To maintain fair service standards, House Of Zuni strictly monitors suspicious activities including:

  • Fake damage claims
  • Edited proof submissions
  • Product swapping attempts
  • Repeated fraudulent refund requests

Any suspicious or abusive activity may result in:

  • Claim rejection
  • Account restrictions
  • Permanent purchase limitations
  • Legal action if necessary

Delivery & Courier Disclaimer

While we work with trusted courier partners, delivery timelines may occasionally be affected due to:

  • Weather conditions
  • Public holidays
  • Transport delays
  • Remote delivery locations
  • Courier operational issues

House Of Zuni is not responsible for delays caused by third-party logistics services beyond our control.

International Orders

International orders may be subject to:

  • Customs inspection
  • Import duties
  • Country-specific taxes
  • Delayed clearance procedures

Customers are responsible for any additional international customs charges where applicable.

Customer Responsibility

Customers are requested to:

  • Provide correct shipping information
  • Record proper unboxing videos
  • Handle jewelry carefully
  • Read product descriptions before ordering

Improper handling after delivery may void eligibility for support or claims.

Policy Updates

House Of Zuni reserves the right to modify, update, or change this Return & Refund Policy at any time without prior notice.

Customers are encouraged to review this page periodically before placing orders.

Contact Us

For return, refund, replacement, or support-related queries, please contact the official support team of House Of Zuni.

Thank you for choosing House Of Zuni. We appreciate your trust and remain committed to providing secure, authentic, and premium jewelry shopping experiences.